My wife mentioned that I am serving in the military and that we may leave for another AF assignment before our contract expires in 2013. Moses simply stated that all we have to do is call Vivint to cancel our home security services due to my Air Force obligations and that it would not be a problem. Just this past August 3+ yrs later, I was notified of a new assignment, in a different state. My wife made a call to Vivint to request assistance in terminating our home security due to my permanent change of station
PCS. She was told that we have to fax a “NOTICE OF CANCELLATION” form that was provided and a copy of my official AF PCS orders w/ a date Report no later than date indicating when I will physically be on my new duty assignment. I wanted me and my family to get a started w/ our move to our new location. I scheduled to have my final outprocessing done on late AUG from my previous duty station. I didn’t want to get charged for the month of SEP since we were no longer
going to live in our home so my wife called Vivint again to see what we can do to avoid getting billed for the month of SEP. A few days passed and we called Vivint to follow through w/ our request. When we called, they stated that they did not receive anything. Vivint suggested that I email them all documents to their email address: .